Terms and Conditions

This Website (www.southdownduvets.com ) (the ” Website”), is owned by and operated by or on behalf of SF Enterprises (Vat 993063008), trading as Southdown Duvets (“Southdown Duvets”, “we” or “us”). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from us or the Website, you can contact us on 01935 508 797 or by email at [email protected] or by post using the address given below.

SF Enterprises

Marsh House

119 Marsh Lane

Yeovil

BA21 3BA


Disclaimer and Limitations of Liability

To the fullest extent permitted by law, Southdown Duvets shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Southdown Duvets, any or any of its members, agents, directors or employees for any direct or indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Southdown Duvets uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Southdown Duvets will not be responsible for any errors or omissions or for the results arising from the use of such information. While Southdown Duvets takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Furthermore, Southdown Duvets will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Southdown Duvets does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Southdown Duvets.

Southdown Duvets will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Southdown Duvets may assign or transfer any of its rights or sub-contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms except with the specific permission in writing from Southdown Duvets.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Use of the website

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms”) apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. By placing an order with us you are agreeing to these Terms.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). We ask you to notify us of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website (for example product reviews), you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Southdown Duvets has the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Southdown Duvets for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

Promotional Offers

From time to time, Southdown Duvets run promotions and offers on selected products or lines, termed “Promotional Offers”. All of our Promotional Offers are subject to the following terms and conditions:

* They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated;

*They cannot be used in conjunction with any other offer. They are valid for a limited period of time as specified in the marketing communication on the website and cannot be used outside of that period;

*They are not valid on our ex-demo or clearance items;

*All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

 

Stock Availability

We make every effort to display all items currently available on our website and aim to hold stock of all styles and sizes while a product is active.

Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, we will notify you either by email or telephone. If the item is available to purchase on pre-order, we will provide an estimated date for expected delivery. However, if a product is truly out of stock, the website will state this and you will not be able to add it to your shopping basket.

Where stock is marked as unavailable we strongly recommend to contact us by phone, email or in writing should you wish to pre-order future incoming stock.

 

Placing an Order

By placing an order with us, you agree to and accept these terms. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order, either by telephone on 00935 508 797, by email [email protected] or by post using the address given above. Calls are charged at the local rate (BT customers only, other network providers may vary).

By placing an order via this website, you are making an offer to Southdown Duvets to purchase and for the delivery of the goods detailed in your order upon the terms described in your order.

Once you have placed an order, we will send you confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Southdown Duvets for the sale and delivery of ordered goods will only exist once an order has been accepted, processed and dispatched to you. We will take payment at the time you place your order after which we will dispatch your order. If paying by cheque via the Royal Mail, your order will only be processed once your cheque has cleared through our bank.

Prices and availability of goods are subject to change without notice.

Post and Courier Charges

Cost of carriage will be applied to the different products as follows:

The Premium Southdown Duvet

Free carriage throughout the UK, Highland and Islands and Channel Islands
Courier charges apply to sales to be shipped to Europe

All Other Products

Carriage charges apply


Returns/Exchange Policy

We want you to be delighted with your purchase, but if you are not, you can return or exchange any item within our returns period which varies from product to product as follows:

The Premium Southdown Duvet

12 calendar months from date of purchase. We will arrange for a courier to collect the parcel but will charge you the standard carriage.

The Shepton Duvet

45 calendar days from date of purchase. We ask you to either post the product back via Royal Mail (with proof of postage) or we can arrange courier collection but would have to charge you standard carriage.

Southdown Pillows

45 calendar days from date of purchase. We ask you to either post the product back via Royal Mail (with proof of postage) or we can arrange courier collection but would have to charge you standard carriage.

Southdown Mattress Covers

45 calendar days from date of purchase. We ask you to either post the product back via Royal Mail (with proof of postage) or we can arrange courier collection but would have to charge you standard carriage.

The Southdown Snapdown Duvet Cover

45 calendar days from date of purchase. We ask you to either post the product back via Royal Mail (with proof of postage) or we can arrange courier collection but would have to charge you standard carriage.

Belledorm Linen – Duvet Covers, Sheets and Pillows Cases

Our returns policy is in line with that of the suppliers, Belledorm (www.belledorm.co.uk), that being 7 days unused and in the sealed original packaging. We ask you to either post the product back via Royal mail (with proof of postage) or we can arrange courier collection but would have to charge you standard carriage.  

Return address:

SF Enterprises – Southdown Duvets

Marsh House

119 Marsh Lane

Yeovil

BA21 3BZ

Once the returning items are received, we will immediately issue a refund.